WHY IS MANAGING BUSINESS PROCESSES IMPORTANT?
The first reaction to diminishing profits (or increasing losses) is to reduce costs. Regularly, businesses announce workforce reduction – the low hanging fruit.
The smaller the business, the more dependent it is on its staff. The only recourse available is to maximize efficiency by streamlining business operations, improving service quality and increasing customer satisfaction.
This is achieved by implementing a business strategy based on a Business Process Management solution.