Monthly Archives: October 2017

Customer Service: Separating Average And Exceptional Businesses

The customer is always right. This slogan (which was originally attributed to Harry Gordon Selfridge, who established Selfridges Department Store in London in 1908) was coined to encourage staff to provide better service to customers. Over the years, different versions have evolved. The French quote: ‘le client n’a jamais tort’ (the client is never wrong). Germans say ‘der Kunde ist König’ (the customer is king) and in Japan, the motto is ’okyakusama wa kamisama desu’ (the customer is a God).

How To Build A High-Performing Team

The performance of any organization, department or project is often symptomatic of the performance of the teams that support them. A great team results in a great outcome and vice-versa. This article covers four critical topics that can make or break a project team. A high-performing team requires strong leadership and support from Senior Management across the company. A study conducted by the University of Ottawa found that 33% of projects fail simply due to a lack of involvement from Senior Management

What It Takes To Effectively Project Manage

When embarking on a new project, people or teams aren’t able to look into or predict the future and, hence, must be willing to accept the likelihood of unplanned events occurring. An acceptance of the things that cannot be controlled is a necessary first step for project managers in order to maintain their sanity. However, being able to ensure that any project is a success, regardless of unanticipated and uncontrollable hiccups or roadblocks, defines a great project manager (PM). This article covers three areas which project managers must master in order to be effective managers at the very least and great managers at best.