Customer Service: Separating Average And Exceptional Businesses
The customer is always right. This slogan (which was originally attributed to Harry Gordon Selfridge, who established Selfridges Department Store in London in 1908) was coined to encourage staff to provide better service to customers. Over the years, different versions have evolved. The French quote: âle client nâa jamais tortâ (the client is never wrong). Germans say âder Kunde ist Königâ (the customer is king) and in Japan, the motto is âokyakusama wa kamisama desuâ (the customer is a God).