CONNECTION TYPES
Konnect supports 4 (four) types of connections:
- Internal users
- External users
- Contacts
- Guests
Each connection type has different limitations on how they can be contacted using Konnect:
| Connection Type | Can Be Contacted via Instant Calls? | Can Be Invited To Scheduled Meetings? |
|---|---|---|
| Internal Users | Yes | Yes |
| External Users | Yes | Yes |
| Contacts | No | Yes |
| Guests | No | Yes |
Internal Users
Internal users are people who have been added to your Kradle account by an administrator.
Internal users can be created, edited and removed using the Admin > User List blade within Kradle.
Kradle accounts support an unlimited number of users.
For more information regarding adding users, please read the Adding Users Help Desk article.
Note: only users with Administrator privileges can add, edit and remove internal users.
External Users
External users are Kradle users that exist within accounts that are outside of your account.
External users can be searched for and added to your list of Konnect connections using invitations. Once an invitation has been accepted, a connection is made between the external user and your account, allowing for calls to be made and meetings to be scheduled.
To add an external user, please read the Konnect External Users article.
Note: both your account and the external users’ Kradle account and Konnect profile have to be set to “Public” before a connection can be made. For more information regarding this please refer to the following articles:
Contacts
Contacts can only be invited to Scheduled Meetings and cannot be contacted via Instant Calls.
Contacts do not need a Kradle account to join a Scheduled Meeting, however, they are required to accept a Meeting Invitation in order to join a Scheduled Meeting.
To add a Contact, simply click the Add Contact icon 
and provide:
- First Name
- Last Name
- Email Address
- Mobile (optional)
Visit our Konnect Contacts article for more information.
Guests
Guests can only be invited to Scheduled Meetings and cannot be contacted via Instant Calls.
Guests are invited via a Meeting Link, however, they are not required to accept an invitation to join the meeting.
Guests do not need a Kradle account to join a Scheduled Meeting and unlike Contacts, they cannot be added to your Connections list.
For more information please read the following Help Desk articles:
CONNECTION TYPES
Konnect supports 4 (four) types of connections:
- Internal users
- External users
- Contacts
- Guests
Each connection type has different limitations on how they can be contacted using Konnect:
| Connection Type | Can Be Contacted via Instant Calls? | Can Be Invited To Scheduled Meetings? |
|---|---|---|
| Internal Users | Yes | Yes |
| External Users | Yes | Yes |
| Contacts | No | Yes |
| Guests | No | Yes |
Internal Users
Internal users are people who have been added to your Kradle account by an administrator.
Internal users can be created, edited and removed using the Admin > User List blade within Kradle.
Kradle accounts support an unlimited number of users.
For more information regarding adding users, please read the Adding Users Help Desk article.
Note: only users with Administrator privileges can add, edit and remove internal users.
External Users
External users are Kradle users that exist within accounts that are outside of your account.
External users can be searched for and added to your list of Konnect connections using invitations. Once an invitation has been accepted, a connection is made between the external user and your account, allowing for calls to be made and meetings to be scheduled.
To add an external user, please read the Konnect External Users article.
Note: both your account and the external users’ Kradle account and Konnect profile have to be set to “Public” before a connection can be made. For more information regarding this please refer to the following articles:
Contacts
Contacts can only be invited to Scheduled Meetings and cannot be contacted via Instant Calls.
Contacts do not need a Kradle account to join a Scheduled Meeting, however, they are required to accept a Meeting Invitation in order to join a Scheduled Meeting.
To add a Contact, simply click the Add Contact icon and provide:
- First Name
- Last Name
- Email Address
- Mobile (optional)
Visit our Konnect Contacts article for more information.
Guests
Guests can only be invited to Scheduled Meetings and cannot be contacted via Instant Calls.
Guests are invited via a Meeting Link, however, they are not required to accept an invitation to join the meeting.
Guests do not need a Kradle account to join a Scheduled Meeting and unlike Contacts, they cannot be added to your Connections list.
For more information please read the following Help Desk articles: